Helpdesk
Helpdesk (HD0410)
HD0410
Responsibilities:
- Handling online helpdesk with internal system/application
- Handling ticket and hotel reservation
- Responsible in refund, rebook, reroute and reschedule as customers request
- Monitor pending reservation, waiting list, time limits, etc
- Build a good relationship with sub-agent
Requirements:
- Candidate must possess at least graduated from SMIP / SMK Tourism
- Understand ticket and hotel reservation procedure
- Have a good communication skill
- Familiar with web and email application
- Has ability in problem solving, diligent and accurate
- Ten fingers writing
- Willing to work in shifts
- Honest and can work under pressure
- Fresh graduated are welcome to apply
- Willing to work at Alam Sutera, South Tangerang & Sleman, Yogyakarta
Skill :
- Having knowledge about GDS system (Galileo, Abacus & Altea) is a big plus
Benefit :
- Competitive Salary
- Health Insurance
- Excellent working environment
